Not every GP surgery is meeting patients’ expectations, with patients across Lancashire sharing how they really feel their practice is performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
The 2025 survey, which was carried out between January and March this year, gathers information on how patients feel about their doctor’s surgery, with more than 700,000 patients in England completing it.
Patients were asked a range of questions about their last GP appointment as part of the survey, including whether they felt their needs had been met.
Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).
However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries in Lancashire where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.
13. Fairmore Medical Practice - Rossendale
There were 673 survey forms sent out to patients at Fairmore Medical Practice in Rossendale, and the response rate was 16%. When asked if their needs were met during their last general practice appointment, 20% of patients said ‘no, not at all’. | Google Maps
14. William Hopwood Street Surgery - Audley, Blackburn
There were 846 survey forms sent out to patients at William Hopwood Street Surgery in Audley, Blackburn, and the response rate was 11%. When asked if their needs were met during their last general practice appointment, 20% of patients said ‘no, not at all’. | Google Maps
15. Primrose Bank Medical Centre - Blackburn
There were 584 survey forms sent out to patients at Primrose Bank Medical Centre in Blackburn, and the response rate was 14%. When asked if their needs were met during their last general practice appointment, 20% of patients said ‘no, not at all’. | Google Maps