Not every GP surgery is meeting patients’ expectations, with patients across Lancashire sharing how they really feel their practice is performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
The 2025 survey, which was carried out between January and March this year, gathers information on how patients feel about their doctor’s surgery, with more than 700,000 patients in England completing it.
Patients were asked a range of questions about their last GP appointment as part of the survey, including whether they felt their needs had been met.
Across the country, the majority of patients said their needs had ‘definitely’ been met (57%) or had been met ‘to some extent’ (33%).
However, not every GP surgery meets the expectations of all its patients. Here we reveal the GP surgeries in Lancashire where the most patients felt their needs were not met. Surgeries are ranked by the proportion of patients who said their needs had ‘not at all’ been met during their last appointment.
7. Oswald Medical Centre - Accrington
There were 437 survey forms sent out to patients at Oswald Medical Centre in Accrington, and the response rate was 22%. When asked if their needs were met during their last general practice appointment, 24% of patients said ‘no, not at all’. | Google Maps
8. Colne Road Surgery - Burnley
There were 639 survey forms sent out to patients at Colne Road Surgery in Burnley, and the response rate was 12%. When asked if their needs were met during their last general practice appointment, 23% of patients said ‘no, not at all’. | Google Maps
9. Dr Bello's Surgery, Acorn Primary Care Centre - Accrington
There were 525 survey forms sent out to patients at Dr Bello's Surgery, Acorn Primary Care Centre in Accrington, and the response rate was 22%. When asked if their needs were met during their last general practice appointment, 22% of patients said ‘no, not at all’. | Google Maps
10. Burnley Group Practice, St Peter's Centre - Burnley
There were 445 survey forms sent out to patients at Burnley Group Practice, St Peter's Centre in Burnley, and the response rate was 27%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps
11. Nelson Medical Practice - Nelson
There were 898 survey forms sent out to patients at Nelson Medical Practice in Nelson, and the response rate was 12%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps
12. Rosegrove Surgery - Burnley
There were 447 survey forms sent out to patients at Rosegrove Surgery in Burnley, and the response rate was 26%. When asked if their needs were met during their last general practice appointment, 21% of patients said ‘no, not at all’. | Google Maps