Spire Fylde Coast Hospital celebrates Platinum Award for Cleanliness and Catering – for the second year running.
Spire Fylde Coast Hospital is delighted to announce it has achieved the CAP Platinum Award for both Housekeeping and Catering for the second year running, following a rigorous unannounced inspection by the Continuous Advancement Programme (CAP).
The CAP Platinum Award is the highest level of recognition and reflects outstanding standards in cleanliness, food quality and service. Inspectors assess services in real time, experiencing the hospital exactly as patients, visitors, consultants, and staff do every day.
For patients, this award provides reassurance that the hospital environment is clean, safe and welcoming, and that meals are nutritious, high quality and tailored to individual dietary needs — factors that play an important role in recovery, comfort and overall wellbeing.
The impact of these standards is reflected in patient feedback. One recent patient shared in a five star Google review:
“Great service from my consultant, my care was second to none.
The whole experience from admission to discharge was perfect.
Every member of staff I encountered was friendly, caring and helpful.
Room was amazing, and food excellent.
Even the contact after discharge has been amazing.
Well done Blackpool Spire Hospital.”
This feedback aligns closely with the findings of the CAP inspection and highlights how high standards in housekeeping and catering contribute directly to a positive patient journey.
Gay Malone, Head of Estate Services, said:
“This award is a direct reflection of the dedication and pride our Housekeeping and Catering teams take in their work. From maintaining high standards of cleanliness to ensuring patients receive the right nutrition at the right time, their efforts support patient comfort, safety and wellbeing every day. Achieving Platinum status for a second year is a fantastic recognition of that commitment.”
CAP Inspector Ian Jackson added:
“To achieve Platinum status for both housekeeping and catering services for a second year is a fantastic accomplishment. The teams continue to exceed the standards required for CAP’s highest award and should be extremely proud of their ongoing commitment to quality and continuous improvement.”
Hospital Director Simon Orwin said:
“High-quality housekeeping and catering services are fundamental to good healthcare. This award gives our patients and families confidence that we consistently deliver excellent standards of cleanliness and food services with care, professionalism and attention to detail.”
Spire Fylde Coast Hospital would like to congratulate and thank all colleagues involved for their dedication in delivering an exceptional experience for patients every day.