Restaurant boss’ apology after Facebook rant goes viral

A restaurant boss' reply to a Facebook review has been shared widely on Facebook
A restaurant boss' reply to a Facebook review has been shared widely on Facebook
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The manager of a Blackpool restaurant who left a disgruntled response to a customer’s negative review has apologised for his comments.

Wayne Davies, of The Stone Grill on Queen’s Promenade, wrote ‘please excuse me for not pulling £25,000 out of my bottom for a chair lift and permanent ramp’ when disabled customer Carol Savage complained on Facebook that the restaurant was not wheelchair-accessible.

He also suggested that the customer deliver him ‘a cheque for £25,000’ to re-model the entrance to the restaurant, and another for £30,000 to add a disabled toilet block.

He has now issued a statement apologising for his comments, and has defended his business.

He said: “I apologise to Carol for my comments but I do believe they have been taken out of context.

“It has been implied that we were treating disabled customers like second class citizens, which is untrue and unfair. We are wheelchair-accessible.

“We have had a ramp built at the side of the building where you can get a chair in through the door; the only problem being you can’t get a wheelchair into the toilets.

“This is as frustrating for us as it is for Carol, but we have done all we can within what is a very old building.

“Unfortunately it’s not possible to have a chair-lift installed.”