New operator takes over Wyre leisure centre management amid app class-booking issues
A new operator has taken over the management of leisure centres across Wyre, with changes now underway at several sites.
Wyre Council has appointed Parkwood Leisure, working in partnership with Creating Active Futures, to run the borough’s facilities from 1 April.
The new contract covers leisure centres in Fleetwood, Poulton, Thornton and Garstang, along with Garstang Pool. The arrangement is expected to bring updates to facilities, as well as changes to how services are delivered.
From April, visitors will begin to see new on-site information, including posters, development boards and digital updates outlining planned improvements and timelines.
A coordinated programme of upgrades are planned across each centre, including:
- Thornton Leisure Centre – New indoor adventure activity centre, an upgraded gym and fully refurbished changing rooms
- Fleetwood Leisure Centre – Upgraded gym and sports hall, improved wet side changing areas and external redecoration
- Poulton Leisure Centre – Reopening of the health suite and spa, an upgraded gym and modernised changing facilities
- Garstang Leisure Centre & Swimming Pool – Expanded gym space and a new spin studio
Councillor Lynne Bowen, Wyre Council’s Portfolio Holder for Leisure, Health and Community Engagement, said: “This new contract marks an important milestone for Wyre.
“Our leisure centres play a vital role in helping people live happier, healthier lives, and the planned improvements will make a real difference for families, older residents and everyone who relies on these facilities. By upgrading our centres and expanding opportunities to be active, we are delivering on our commitment to create healthier, more connected communities.
“Working with Parkwood Leisure and Creating Active Futures, and through our continued focus on the Wyre Moving More strategy, we are creating safe, modern and welcoming spaces for residents of all ages.”
Some service-users, however, have reported issues with booking fitness classes on the new app, to which Wyre Council responded: “Wyre Council is aware that a small number of customers have experienced issues when booking fitness classes through the new leisure centre app following the start of the new contract.
“The app is managed by Parkwood Leisure, as part of the transition to the new operating arrangements across Wyre’s leisure centres. As with any system change of this scale, some initial teething issues can occur, and Parkwood Leisure is actively working to resolve these as quickly as possible.
“On‑site teams have been supporting customers in the meantime by helping with bookings and providing guidance at centres and on social media.
For the most up‑to‑date information or technical support relating to the app, customers are encouraged to contact Parkwood Leisure directly through their local centre or via the relevant leisure centre website.
“Wyre Council will continue to work closely with Parkwood Leisure and Creating Active Futures to ensure residents have a smooth experience and clear communication as the new arrangements are embedded.”