The Government has recently announced plans to transform GP services in the UK, changing the current funding format, which is more than two decades old.
Research found that people living in more deprived areas and coastal towns often have the highest needs for the NHS, but the fewest GPs, the worst-performing services, and the longest waiting lists.
Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results. Patients in Lancashire have revealed how they feel their GP receptionists are performing.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences across Lancashire and beyond.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their doctor’s surgery.
The survey reveals how patients really feel about their reception and administrative team at their GP practice. Across the country, the majority of patients described their reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
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However, not every GP surgery met expectations. Here we reveal the surgeries in Lancashire where reception teams have been voted the worst by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘not very helpful or not at all helpful’.
13. Stonebridge Surgery - Longridge
There were 320 survey forms sent out to patients at Stonebridge Surgery in Longridge, and the response rate was 38%. 29% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
14. Stepping Stone Practice - Blackburn
There were 581 survey forms sent out to patients at Stepping Stone Practice in Blackburn, and the response rate was 18%. 29% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
15. Primrose Bank Medical Centre - Blackburn
There were 584 survey forms sent out to patients at Primrose Bank Medical Centre in Blackburn, and the response rate was 14%. 28% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
16. Burnley Group Practice - Burnley
There were 445 survey forms sent out to patients at Burnley Group Practice in Burnley, and the response rate was 27%. 27% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
17. Excel Primary Care - Skelmersdale
There were 462 survey forms sent out to patients at Excel Primary Care in Skelmersdale, and the response rate was 26%. 26% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
18. Fairmore Medical Practice - Rossendale
There were 673 survey forms sent out to patients at Fairmore Medical Practice in Rossendale, and the response rate was 16%. 26% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps