The Government has recently announced plans to transform GP services in the UK, changing the current funding format, which is more than two decades old.
Research found that people living in more deprived areas and coastal towns often have the highest needs for the NHS, but the fewest GPs, the worst-performing services, and the longest waiting lists.
Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results. Patients in Lancashire have revealed how they feel their GP receptionists are performing.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences across Lancashire and beyond.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their doctor’s surgery.
The survey reveals how patients really feel about their reception and administrative team at their GP practice. Across the country, the majority of patients described their reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
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However, not every GP surgery met expectations. Here we reveal the surgeries in Lancashire where reception teams have been voted the worst by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘not very helpful or not at all helpful’.
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19. Dr Jehangir (SH) - Nelson
There were 780 survey forms sent out to patients at Dr Jehangir (SH) in Nelson, and the response rate was 11%. 26% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
20. Oswald Medical Centre - Accrington
There were 437 survey forms sent out to patients at Oswald Medical Centre in Accrington, and the response rate was 22%. 26% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
21. Mountview Practice - Fleetwood
There were 407 survey forms sent out to patients at Mountview Practice in Fleetwood, and the response rate was 26%. 25% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps
22. Roslea Surgery - Preston
There were 331 survey forms sent out to patients at Roslea Surgery in Preston, and the response rate was 37%. 25% of patients said the reception team was 'not very helpful or not at all helpful.' | Google Maps