Health bosses reveal why GP receptionists who ask what's wrong aren't just being nosy

GP receptionists are not '˜nosy' '“ they just want people to get the right type of appointment, health bosses in the resort said.

Tuesday, 19th December 2017, 8:23 am
Updated Tuesday, 19th December 2017, 8:25 am
Dr Adam Janjua

Receptionists in Fylde and Wyre have been trained to ask why people are calling to make sure people receive the right treatment.

Chiefs say that isn’t always with a GP – but could also be a practice nurse, health care assistant, or community pharmacist.

Receptionists can also offer a consultation over the phone, or tell people they’d be best visiting the Walk-In Centre.

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Fleetwood GP Dr Adam Janjua (pictured) said: “We need people to understand that when the person who answers the phone at their GP practice asks why they are calling they are not being nosy.

“This is for a very good reason and will make sure they get the best possible care for their situation.”

Practices are also now required to have a recorded message explaining why the person answering the call will ask for details.