Patients across Lancashire have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across Lancashire where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
1. Slaidburn Health Centre - Townend, Slaidburn
There were 228 survey forms sent out to patients at Slaidburn Health Centre in Townend, Slaidburn, and the response rate was 42%. 94% of patients said the reception team was ‘very helpful’, while 6% said they found the team ‘fairly helpful’. | Google Maps
2. Park View Surgery - Milnthorpe
There were 281 survey forms sent out to patients at Park View Surgery in Milnthorpe, and the response rate was 43%. 81% of patients said the reception team was ‘very helpful’, while 15% said they found the team ‘fairly helpful’. | Google Maps
3. The Beeches Medical Centre - Longton, Preston
There were 277 survey forms sent out to patients at The Beeches Medical Centre in Longton, Preston, and the response rate was 37%. 78% of patients said the reception team was ‘very helpful’, while 21% said they found the team ‘fairly helpful’. | Google Maps
4. Beechwood Surgery - Thornton-Cleveleys
There were 313 survey forms sent out to patients at Beechwood Surgery in Thornton-Cleveleys, and the response rate was 36%. 77% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps
5. Witton Medical Centre - Blackburn
There were 426 survey forms sent out to patients at Witton Medical Centre in Blackburn, and the response rate was 32%. 75% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
6. Arnold Medical Centre - Blackpool, Lancashire
There were 433 survey forms sent out to patients at Arnold Medical Centre in Blackpool, Lancashire, and the response rate was 29%. 74% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps