Anger is building among House of Fraser customers as the department store continues to provide no clear information on the validity of gift cards or details on orders and refunds placed with the store.
Despite gift cards, orders and refunds being worth hundreds, the recent Sports Direct takeover has left shoppers in the dark.
Customers have said orders and refunds have not been fulfilled, gift cards also continue to be refused in store.
Anyone in possession of a House of Fraser gift card was asked to send their card and details to head office for a replacement, however, replacements have still not been sent.
The House of Fraser website is also currently down.
‘Emailed countless times with the same automatic reply sent back’
Customers have taken to social media to express their anger at not being refunded or provided with their orders months after being placed.
I placed an order on 11/08/18. My card was charged, never received order. I have not received a cancellation email either. wrote letter to head office, emailed customer service, no response. Please can you email cancellation? Order# 47186016. Will pursue legal charges if not.
— Saachi Sharma (@SaachiSharma7) September 12, 2018
Hopefully I can reach someone here. I placed an order on the 1st of august and asked for delivery on the 17th. No delivery, no email saying I would be refunded and nearly a month on no refund. I have emailed countless times with the same automatic reply sent back.
— Kyle bradley (@Bradz3786) September 12, 2018
After placing an order for £200 on 8th August 2018. No goods sent, no email sent to say I’d be getting a refund, and no reply from house of Fraser to emails that I have sent asking for a refund. Won’t shop there or sports direct again untill I get a refund.
— Sharon auckland (@sharon_auckland) September 18, 2018
In August the troubled department store secured a £90 million deal with Sports Direct boss Mike Ashley but at the time of the takeover the high street store admitted it was no longer accepting gift cards, egift cards and e-vouchers in-store or online.
Despite this they continued to sell the gift cards online for a short period after.
House of Fraser has been contacted for comment.