Pensioner left in the cold by firm

Thomas Melia who has been without hot water for much of the winter following 16 visits by E-On to repair his boiler
Thomas Melia who has been without hot water for much of the winter following 16 visits by E-On to repair his boiler
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PENSIONER Thomas Melia has endured a winter of discontent after energy supplier E-on attempted to fix his boiler no less than 16 times.

The 78-year-old has had no hot water since October – and the catalogue of repairs to his boiler keeps growing and growing.

Mr Melia, who lives in Sevenoaks Drive in Cleveleys, has been forced to boil his kettle to wash throughout the harsh winter months.

Calls to E-on, whom he pays to insure his boiler as well as provide his gas, have resulted in 16 different repairs – none of which he says have worked.

Mr Melia said: “I don’t want hassle. All I want is hot water.

“They have left me like this for months and I’ve been a good customer and paid my bills.

“At the end of the day, they have left me without hot water throughout winter.”

Engineers called out to Mr Melia’s troublesome device have fixed a catalogue of complaints to try and get the boiler back up and running.

In separate visits, a diverter valve and pressure gauge have been replaced, blockages cleared, flow controllers altered, expansion vessels repositioned and leak sealant used on the boiler.

That is to name but a few of the works that have taken place.

Each time, engineers thought the problem had been fixed, but the boiler has stopped working soon after each visit.

The last engineer suggested Mr Melia pay £250 to have his heating system flushed.

The pensioner said: “I don’t mind paying if it gets my hot water working – but how do I know it will after they’ve tried everything else?

“I’m not paying up front in case it doesn’t work. Nothing else they have done has worked so far.”

A spokesman for E-on said its engineers had fired the boiler into such good working condition, it was working over and above the manufacturer’s specification in the past.

He added: “We thought Mr Melia’s boiler was now fixed but clearly there have been problems since.

“We are in the process of contacting him to hopefully supply a solution.

“I do not think that his system needs flushing.”

However, after speaking to The Gazette, Mr Melia was contacted by the firm – who again repeated their offer to flush his system – at a cost of £250.

He said: “They offered to do a power flush in the next few days, but I would have to pay £250. I just don’t know what to do any more.”