No-calls threat to start of pre-school

Supervisor Kathryn Pasco ' holding  the bundle of letters from BT ''with other staff and children.
Supervisor Kathryn Pasco ' holding the bundle of letters from BT ''with other staff and children.
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A PRE-SCHOOL set to open its doors this week is still tackling a telephone crisis.

Teachers setting up the Knott End and Preesall Pre School say they have spoken to 27 different representatives at BT and the company has tried to charge them £200 for appointments when workers went to the wrong address.

Although the fines were eventually scrapped, the trouble has left one teacher at the Pilling Lane school fearing the opening will have to be delayed.

Kathryn Pasco has spoken to BT every time something has gone wrong with the process.

She said: “We’ve moved from a church hall into a purpose-built building and thought we were giving them plenty of time to put the line in. It’s quite bad when you’re in a school trying to contact parents with your mobile phone.

“They’ve been out to the wrong address twice and didn’t turn up once, then say they will charge you £100 if you’re not there.”

Mrs Pasco first requested the line on September 25 and claims she has wasted hours of her time calling different operators.

She added: “We have paid staff to wait around for them when BT has arranged an appointment and then nobody turns up.

“I’ve spent hours and hours calling them and on average it’s 36 minutes at a time.”

A spokesman for BT said the work could not be completed until 200 metres of cable is installed in the streets underneath the school which had meant unavoidable delays.

He added: “BT would like to apologise to this pre-school for the delay in providing a new phone line.

“This is because no spare lines are available and a completely new cable needs to be laid involving excavation work to install a new underground duct.

“We are doing all we can to get this engineering work completed quickly.

“And we and will keep the school informed of progress.”

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