A family-run Blackpool hotel that caters for people with disabilities has been told to improve following an inspection.
The Care Quality Commission (CQC) said The Bond Hotel requires improvement in three out of five key areas, including safety and effectiveness.
One of the owners at the South Shore hotel, in Bond Street, which is run by Holidays With Care Ltd, spoke of his disappointment at the report, which he said was ’90 per cent glowing’.
The CQC said no manager was in place at the time of their inspection, one worker’s application form did not contain a full employment history, and induction training for new staff members ‘was not comprehensive and thorough’.
But it also found rooms were ‘clean and hygienic’, staff were ‘knowledgeable’, and the service was ‘responsive and caring’.
And when inspectors visited at 48 hours’ notice, guests said they felt ‘safe and secure’, the CQC’s report said.
It added: “One person told us, ‘Our room is not dirty or smelly, it is always clean. Every day we have clean towels.’
“A relative commented: ‘It is always decent. Staff wear protective clothing and there has never been a problem with the room’.”
Ben Atkinson, who runs the hotel with his wife Karen, his sister Rebecca Chalk and her husband David, and his uncle Graham Atkinson, said he was disappointed by the report.
He said: “90 per cent of the words in the report are glowing, yet they have marked us down in three key areas out of five.
“There are literally two or three small things they have picked up on that were easily rectifiable and have been.”
The venue specialises in holidays for disabled people and has special adaptations to help people with low mobility such as lift access to all floors and level access wet floor showers.
It is one of the biggest hotels in the country catering for disabled visitors.
Ben said a new manager has been hired, who will work to bring the hotel’s records up to date, and said the employee’s missing work history has now been completed.