Blackpool Victoria Hospital is among 36 in the country with a ward patients said they would not recommend in the Government’s new “friends and family” test.
The Vic’s surgical assessment unit was in a list of wards which came out with a negative score in June, in the survey collated by NHS England.
But overall, 75 per cent of patients said they would be “extremely likely” and 17 per cent ‘likely’ to recommend The Vic. Just 0.7 per cent would be ‘unlikely’ to recommend the hospital. The trust scored above the national average for A&E and general inpatients.
Marie Thompson, director of nursing and quality, said: “Friends and Family provides individual areas with honest, quick feedback from patients, so they can use this, alongside other information, to identify and tackle concerns at an early stage, improve quality of care, and ensure recognition of the very best care, so best practice can be spread. Our first tranche of data was very positive – we have outperformed the England average every month, with a score which has risen from April to June.”
Norma Rodgers, from Healthwatch Blackpool, said it would be visiting the unit to speak to patients, but was pleased the trust was performing above at or way above average in other areas.