Majority of patients are happy with their practice - but most still don’t use internet to book appointments or order repeat prescriptions

Stock image of a doctor with a patient
Stock image of a doctor with a patient
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More than 85 per cent of 4,036 Fylde coast people who took part in the annual GP Patient Survey said they were happy with their practice.

Nine in 10 said the receptionist at their surgery was helpful, 83 per cent said their practice’s website was easy to use, and almost 90 per cent said healthcare professionals understood mental health needs. The survey also found more people were using the internet to book appointments, order repeat prescriptions, and view their medical records – though 76 per cent said they had used online services in the past year.

Peter Tinson, chief operating officer at Fylde and Wyre CCG, which is responsible for organising and paying for residents’ health care, said the figures were “testament to the hard work that goes on in surgeries all over the Fylde coast from all the practice teams.”