A hospital ward which patients said they would not recommend is boasting a new look thanks to a recent much-needed refit.
Ward 12 at Blackpool Victoria Hospital, which specialises in stomach and intestinal conditions, has had extensive works to improve service and patient experience, but bosses say the work being carried out may have had an effect on the patients and their families.
Last month The Gazette reported how the ward was given the worst possible score in a health poll carried out as part of the Government’s Friends and Family test on the NHS Choice website – although only eight people actually commented on Ward 12 in the survey.
The Vic’s patient experience manager Dean Quinn said: “Our scores started to drop in July time, when work to improve the ward started.
“We’re back in a positive score now for the first time since then and forecasting, that is going to continue to improve.
“When patients come into our care we need to know if they are being treated with respect and dignity, and being talked to in a caring and compassionate manner.
“Health Watch has acknowledged that fact following a visit in September, as has Age UK which is completely independent and valuable information for us.”
Staff on Ward 12 are working hard to improve public confidence in the department as well as a host of new features to improve the ward for patients.
The work includes a new-look men’s toilet, a new disabled bathroom and new hand wash stations in bays as well doors on cupboards in the corridors.
By the end of January the whole ward will also have been painted.
Clinical matron Sue Jones said: “Ward 12 staff were nominated for a Gazette Patients Experience Award at the Trust’s Celebrating Success awards for being so wonderful, and I can’t tell you how upset all the staff were with the Friends and Family results.
“They know they give very good care, full of dignity and respect, and to make sure that patients are treated extremely well. It has been a struggle to work around the improvements being done, but’s it has been necessary to provide a better environment for patients and their families.”