Blackpool Victoria Hospital patient experience officer Fiona Jones has been in the job for just a year, but she’s made a lifetime of difference on the children’s ward.
The former youth worker was brand new to hospital services last October, but she has been praised for tirelessly striving to be an advocate for children and young people who use the hospital.
As such, she has set up the Victoria Voice Youth Forum of 12 young people who meet monthly to discuss experiences and hospital projects.
The forum has already brought about changes at the hospital including replacing a trolley bringing around hot meals, sperate meetings with consultants for young patients without their parents where appropriate and discussions over developing a young person’s Charter of Promises.
Fiona has been nominated for a Patient Experience Award in the Gazette-backed Celebrating Success Awards by the children’s specialist services manager Diane Stewart.