Care company rated ‘good’ across board

The Care Quality Commission
The Care Quality Commission
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A Blackpool care company has been given a ‘good’ rating across the board by inspectors.

The Care Quality Commission described Safehands Care Ltd, based at Bloomfield Road, as good in five categories: Safe, Effective, Caring, Good, Responsive and Well-led.

Staffing levels were sufficient with an appropriate skill mix to meet the needs of people using the service

The inspectors’ report stated: “Staffing levels were sufficient with an appropriate skill mix to meet the needs of people using the service.

“People were supported by staff who were sufficiently trained, skilled and experienced to support them to have a good quality of life.

“They were aware of the requirements of the Mental Capacity Act 2005.

“People who used the service told us they were treated with kindness and compassion in their day to day care.

“People were involved in making decisions about their care and the support they received.

“People were supported to maintain and develop relationships with people who mattered to them, and knew their comments and complaints would be listened to and responded to.”

The adult social care inspector looked at the care records of four people, training and recruitment records of staff members and records relating to 
the management of the 
service, and also spoke to service commissioning authorities.

Those being cared for told the inspector they could ‘set their clock’ by the punctuality of visits by staff, who were trained in medicines and in safeguarding vulnerable adults.

The registered manager consulted with stakeholders, people they supported and relatives for their input on how the service could continually improve.

And a range of audits were in place to monitor the health, safety and welfare of people, and steps taken to make improvements, where applicable.