Devastated by loss of precious picture

Beckie Phillips, with an earlier picture of her sister Carla Jones who died in 2007.
Beckie Phillips, with an earlier picture of her sister Carla Jones who died in 2007.
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A GRIEVING woman has been left heartbroken after a picture of her late sister went missing.

Beckie Phillips, of Onslow Road, Layton, saved up for two years to buy her mum an Argos pendant engraved with a picture of her sister.

Carla Jones died aged just 26 in 2007 after complications during an operation left her with septicaemia.

Miss Phillips was hoping the pendant would serve as a lasting tribute to her sister.

But after ordering it from the Blackpool store and waiting for delivery, she was told while on holiday the picture was lost and nothing could be done to find it.

The 26-year-old said: “I rang head office when I got back from Lapland and they weren’t very helpful, they just told me there’s nothing they could do and they would give me a £40 voucher and my money back.

“I explained the picture I gave them was the last one taken of my sister and I would never be able to replace it, but they said nothing could be done.

“When I told my mum what had happened she was devastated.

“I didn’t want to tell her at first because it was so bad, but I’ve had to explain it to her and she was in tears because we will never get that picture back.”

Mrs Phillips paid £100 for the necklace as a Christmas present for her mum, which has now been refunded, but she was angered by the staff who did not send the picture by recorded delivery.

She added: “This is not about the money, it’s about getting the picture back and the fact nobody at Argos seems bothered.

“If something like that happened where I work we would bend over backwards to try and help someone but all they are saying is ‘I don’t know what you want me to do’.

“I’m not looking for money, I just want the picture back.”

Miss Phillips claims staff at the Albert Road store told her she should have made copies of the picture in case something like this happened as the picture could not be traced.

Argos today apologised for losing the picture.

A spokeswoman for the company said: “We were very sorry to hear that Miss Phillips’ picture had been misplaced after leaving the Argos store for engraving.

“We are doing everything we can to track down the photo and return it to Miss Phillips. We can only express our sincere apologies to Miss Phillips and are looking into our processes.”

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