Care home forced to meet standards

The Glenroyd Nursing Home on Whitegate Drive in Blackpool.
The Glenroyd Nursing Home on Whitegate Drive in Blackpool.
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A CARE home was forced to take urgent action after a report found patients were being put “at risk” by inadequate staffing levels.

Glenroyd Care Home on Whitegate Drive in Blackpool was given a formal warning by regulator, the Care Quality Commission (CQC), after inspectors found the home “was failing to ensure safe practice in respect of staffing levels”.

Concerns were raised over a lack of suitably qualified staff on duty and insufficient staff numbers to cover sickness absence.

Ann Ford, CQC regional head of compliance for the North West, said: “Providers have a duty to ensure they are compliant. The warning sent a clear message that Barchester Healthcare Homes Limited needed to address this issue as a matter of urgency or face serious consequences.”

Inspectors made an unannounced visit on May 1 to the Memory Lane unit at Glenroyd, which provides residential and nursing care for up to 31 people with dementia conditions.

A review of staff rotas highlighted times when there had been no qualified nurse on duty despite nine people requiring nursing care.

The report stated: “People living at the home are at risk because they do not receive the level of person-centred support they require.”

The care home was ordered to submit an improvement plan to the CQC before inspectors returned and found changes had been made.

A CQC spokesman said: “Our inspectors returned to Glenroyd earlier this month and found the provider had taken steps to rectify the staffing issues and were compliant with the requirements of the warning notice.

“We are encouraged by progress and will continue to monitor standards to ensure all other areas where concerns were identified are addressed..”

A spokesman for Glenroyd said: “At Glenroyd care home our residents’ health and wellbeing is always our utmost priority and we work closely with our regulators and the authorities to ensure the best standards of care.

“We put measures in place to meet the issues raised and are very pleased to have met the requirements set following a second inspection in early July.

“We respect the privacy of residents and staff in all matters and are therefore unable to comment further.”

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