Campaign launched to boost service

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The North West Ambulance Service has launched a new campaign in Lancashire to increase levels of awareness for its non-emergency Patient Transport Service.

In a recent survey of patients and non-patients, the Patient Transport Service found that, while 60 per cent of the public was aware the service existed, there was still a job to be done to improve understanding of the eligibility criteria.

The research also revealed that three-quarters of the remaining 40 per cent were in the dark as to where to look for more information should they require it, presenting an opportunity for NWAS to promote the organisation’s website, information leaflet and patient charter further.

The Patient Transport Service provides transportation to hospital appointments for those who are unable to make their own way to hospital due to medical or clinical needs.

Sarah Smith, Associate Director at North West Ambulance Service, said: “The North West Ambulance Service prides itself on listening to patient feedback and improving our services where possible.

“The eligibility criteria is set to ensure those individuals who genuinely need help with transport because of their medical condition can access the service, and we are keen to improve understanding of this.”

The Patient Transport Service provides non-emergency ambulance transport in the four counties of Lancashire, Cumbria, Cheshire and Merseyside.