‘You should be put on a diet’ - Blackpool hotel responds to bad online review

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A holidaymaker who left a negative review of a Blackpool hotel was blasted by hotel staff as ‘a nasty piece of work who probably should be put on a diet’ in a furious text message.

Tourist Emily Chance was shocked by the strongly-worded text message from Nelcon Hotel owner Ken Evans, who also alleged ‘you must hate everyone and everything’.

The Nelcon Hotel on Palatine Road. Photo: Google

The Nelcon Hotel on Palatine Road. Photo: Google

Emily, who paid £38 for two nights for two at the hotel, said: “I left an honest review about how bad Nelcon Hotel is only to have one of the staff make it their business to go into my account and personally text me an offensive text from their personal mobile number to mine telling me I needed to go on a diet.

“This should not be allowed, it was a little too personal and they had no right making personal digs to paying customers. It is an outrage.”

When Emily checked into the Nelcon Hotel with her husband Michael to celebrate their second wedding anniversary last month, she expected a relaxing weekend by the sea.

But the couple’s holiday quickly turned sour as Emily claimed standards at the Palatine Road hotel were not up to scratch.

I don’t regret texting her at all.

She said: “My husband and I avoided returning to this hotel and were out for as long as possible. The place just wasn’t nice. The bedding definitely hadn’t been changed and was cold and damp.”

She gave the hotel a score of 3.8 out of 10 on hotel website Booking.com, and complained that ‘the smell is horrendous when you walk in’, ‘the shower had grime in the corners and a big chunk of the plastic covering was missing, and ‘the towels weren’t changed’.

She added that the trip had left her feeling ‘very disappointed’ – though it was ‘quiet’ and the hostess was ‘pleasant enough’.

A Nelcon Hotel spokesman responded publicly to Emily’s Booking.com review, asking her: ‘Can I ask, just what did you expect for what you paid?’ adding that ‘most of what you describe I do not recognise as a matter of interest’ and ‘I think possibly you were expecting a four-star hotel’.

But hotel owner Mr Evans took the defence of his establishment even further – and sent the text message to Emily’s phone.

He said he had sent the message after reading her review which he labelled “a pack of lies”

He told The Gazette: “I don’t have a problem with people reviewing us, but what she wrote was a pack of lies.

“The hotel is not dirty and doesn’t smell. She was looking for problems which weren’t there. I am really pee’d off with it all.

“I don’t regret texting her at all. We have new carpets coming in a couple of weeks and anyone is welcome to take a look. The review was disgusting and reduced a female member of staff to tears. This is a budget hotel but we are not dirty and don’t deserve to be lied about.”

Emily said: “They need exposing and people need to be warned how bad this hotel really is. I would never recommend this to anyone it’s not fit for a dog to be staying in.”