Environmental health experts were called in after guests at a popular Blackpool hotel took ill with a sickness bug.
Residents at The Lyndene Hotel complained of virus like symptoms, of vomiting, diarrhoea and weakness, while staying at the Promenade venue over the weekend.
Now hotel bosses have assured they are taking all steps necessary to quarantine anyone who falls ill and adequately clean any areas where they may have fallen ill.
A manager at the hotel, who declined to be named, said: “Any room that people have been ill in have been blocked off for a week and sterilised and we ask people to stay in their room for 48 hours. We follow all steps that environmental health tell us to do.”
But visitors to the hotel have said better information should have been given to families to warn of the virus.
Josephine Fearnhead said her daughters Kathryn and Rachel, both 38, from Bolton, took ill within 24 hours of arriving at the hotel on Sunday.
She said: “They were just on a break and now they’re in bed poorly, they’re being sick and suffering with diarrhoea.
“There’s got to be something done because people are leaving behind germs.”
Anita Renwick, who visited the hotel for the sixth year from Maryport, Cumbria, to celebrate her 54th birthday with twin sister Karen Little and their family, said she would have postponed their visit had they have known of the outbreak, especially given underlying auto-immune illnesses suffered by both sisters.
She said: “I went to Blackpool for some respite, I didn’t expect to come back worse.
“There was someone sick in the entertainment area on Friday night and within a few hours I fell ill.
“People shouldn’t have been allowed anywhere near the place. It ruined our birthday celebrations.”
Coun Gillian Campbell, Blackpool Council’s cabinet member for public safety and enforcement, said: “An officer visited the premises following reports of sickness among guests. We gave advice to the management on infection control and proper procedure and, in consultation with Public Health England, are awaiting samples from guests which will be tested to try to diagnose the strain of virus that was causing illness.
“It is too early to identify a cause at this stage.
“We will continue to work closely with those affected and the business itself to provide assistance.”
The authority confirmed that there had been other cases of outbreaks at other hotels and rest homes in recent months.