A Blackpool bank has undergone a £600,000 revamp which bosses claim will allow it to better serve its business and personal customers.
The NatWest Blackpool Corporation Street branch has been given a makeover as part of a £450m investment in upgrading branches across the UK.
Bosses say the branch has a completely new look and feel – the ‘traditional’ bank counter has gone so customers no longer have to queue to speak to a member of staff, and it features photographs of famous landmarks from the area.
The branch has also installed modern technology such as upgraded ATMs and automatic cash and deposit machines, where customers can pay in coins free of charge without having to bundle them into individual bags, or wait while staff count them. The branch also has free Wi-Fi for customers and iPads so customers can register and access online banking services, with staff on hand to provide demonstrations and first hand help where required.
Lisa Campbell, local chief executive officer, said: “Although an increasing number of our customers are choosing to bank with us over the phone, online or on their mobile, our branch network plays an extremely important part of the service we’re providing to customers.
“The investment we’ve made in Blackpool Corporation Street branch shows we are committed to providing the best banking service to the local community. ”
Although an increasing number of our customers are choosing to bank with us over the phone, online or on their mobile, our branch network plays an extremely important part of the service we’re providing to customers
Jane Howard managing director, Branch & Private Banking at RBS NatWest, said the banks were investing to improve their services for customers.
She said: “The branch looks fantastic and creates an environment where customers have time to talk to the staff.
Blackpool is one of the first to get the revamp.
“It is great for business customers with the fast cash exchange facility and the coin sorting machine which allows people to come in with their cash takings and drop them in the machine, which counts the coins in seconds and gives them a receipt they take to a staff member.”
She said the banks were working hard to improve their image in the light of the economic crash and was currently the biggest lender to small and medium sized enterprises in the country and added: “We take the responsibility very seriously and have been proactive in the past two years. We wrote to 350,000 business customers to offer £12bn in funding. If we can’t help for some reason we put them in touch with alternative funding.”
She added that the bank has six business relationships managers and specialists in the leisure industry.