Blackpool-based educational travel firm, Next Generation Travel, has won a major award for Best Customer Service at the 2015 British Youth Travel Awards.
The achievement was announced at the awards ceremony at Westfield London, which saw NGT triumph over strong competition from organisations engaged in youth, student and educational travel from across the UK.
The accolade completes a hat-trick of achievements for NGT, as the firm recently became the only educational travel company to be awarded both the nationally recognised Investors in People Standard and Customer Service Excellence Award.
NGT is the parent company of specialist school trip operator, WST, and Cambridgeshire-based FHT Group Travel, which organises bespoke tours for the university and further education sector.
Judges were impressed by the firm’s commitment to providing exceptional customer service, which was clearly demonstrated by NGT’s multi-media award application, which included a staff video to show the team’s passion, experience and determination to exceed customer expectations.
The successful application also featured testimonials from teachers and the awarding bodies of the Investors in People Standard and Customer Service Excellence Award, which praised NGT’s customer service focused culture.
Examples of NGT’s proactive response to events such as school trip delays caused by this summer’s Calais port strikes also impressed the judges.
Sian Belfield, Customer Relations Director at NGT said: “We’re delighted by the amount of award recognition we have received this year. Our combined team of 41 staff has over 450 years’ experience in educational travel.
“It’s this experience that allows us to pass on first hand in-depth knowledge of our products and destinations.”
The rapidly growing company has seen a 15-fold increase in turnover since it was set-up in 2010 and employs a team of 40 looking after more than 35,000 passengers a year.