Energy consultants’ customer service award

Karen Trepte
Karen Trepte
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An energy management consultancy part of a St Annes-based group has won an award for the best customer service of its kind in the UK.

Inenco Direct, which has offices in Merseyside but is part of the Inenco Group, picked up the Small and Medium Sized Enterprise honour at the inaugural Energy Live Consultancy Awards.

The Inenco group manages more than £3.2bn of gas and electricity for major customers and operates across the UK and overseas.

Among its clients are companies such as Marks & Spencer, Matalan, Kellogg’s and the Spirit Group.

Inenco Direct is this year marking 20 years of working with and helping small and medium-sized companies across all sectors of industry and commerce.

Karen Trepte, managing director of Inenco Direct, said: “We are delighted to have won such a prestigious national honour, which is testament to the professionalism and the great attitude all our members of staff have.

“They deserve this recognition for their dedication and approach and the strong relationships they have built with our customer base.

“Everyone at Inenco Direct recognises the importance of customer service and it is at the heart of everything we set out to do as an organisation. Congratulations to all our team. It is great to see all their efforts being recognised by their peers in the highly-competitive energy consultancy sector.” Sumit Bose, of award organisers ELN, said: “These awards set the gold standard.”

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