Blackpool trams top national survey

Passengers have given Blackpool trams a top rating for satisfaction
Passengers have given Blackpool trams a top rating for satisfaction
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Passengers have rated Blackpool’s trams the best in the country.

The fleet achieved a customer satisfaction rating of 97 per cent in a recent industry-wide survey putting Blackpool Transport six points above average.

The results were revealed by the Transport Focus organisation which surveys thousands of passengers across multiple forms of public transport modes throughout the UK.

Jane Cole, managing director at Blackpool Transport, said: “This fantastic result is testament to the efforts of our employees day in, day out.

“Residents and visitors to our town expect an experience, not just a service, and that’s what we are delivering.

“Our customer service training goes beyond the basics and includes both visible and hidden disability awareness training so our teams can meet the needs of each and every one of our customers.”

Tram passengers also gave Blackpool Transport an 88 per cent satisfaction rating for ‘value for money’ and a 91 per cent satisfaction for punctuality.

Coun Christine Wright, chairman of Blackpool Transport, said: “We’re delighted with the latest customer satisfaction rating.

“It’s fantastic Blackpool Transport has been acknowledged as the best in the country for customer satisfaction but it’s important we continue to develop.

“We look forward to providing an integrated transport network with trams running all the way to Blackpool North Station in the near future.”