Blackpool firm cruises to national award

Blackpool specialist holiday firm has won a national customer service award.

Tuesday, 25th April 2017, 3:48 pm
Updated Tuesday, 9th May 2017, 6:29 pm
Phil Nuttall of RiverCruising and The Cruise Village on Highfield Road

The Highfield Road company picked up a Feefo Gold Trusted Service Award, an independent honour that recognises businesses for delivering exceptional experiences as rated by customers.

Created by Feefo, the Trusted Service label is awarded only to businesses that use Feefo to collect genuine ratings and reviews. This feedback is collated by the Feefo review platform, and the accolades are awarded based upon performance. collected 50 reviews between January 1st 2016 and December 31st 2016, and achieved a Feefo service rating of between 4.5 and 5.0.

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Phil Nuttall, managing director of, said: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional experiences to our customers is a great achievement.

“We’ve been working hard to ensure our customers receive the best service possible by investing in product training, giving our team river cruising experiences and engaging with our clients by sharing our excitement and passion for river cruising.”

Phil continues, “We have a team of river professionals who can give important, factual advice to our valued clients. This allows them to make the right decisions when booking their first or latest river cruise holiday.”

Andrew Mabbutt, CEO at Feefo, said: “We would like to offer our congratulations.

“We have been working closely with all our customers to build trust and transparency online, and ultimately helping shoppers buy with confidence.”