999 probe after hour wait for ambulance

Charles Lawton  (left) is angry that Steve Lawton had to wait over an hour for an ambulance after calling 999.
Charles Lawton (left) is angry that Steve Lawton had to wait over an hour for an ambulance after calling 999.
Have your say

A man today told how he feared his partner would die in his arms while waiting more than an hour for an emergency ambulance to arrive.

Charles Mallett-Lawson called 999 four times while his partner Steven Lawson was collapsed in “excruciating” agony on the floor.

It took more than 60 minutes for the ambulance to eventually get to their home.

Mr Lawson, 46, from Orme Street, central Blackpool, is now recovering at home and awaiting the results of a number of tests to determine what happened to him.

But Mr Mallett-Lawson, 31, is today demanding answers: “I’m fuming it took more than an hour, he could’ve died.

“I know it sounds stupid, but I didn’t know what was happening.

“I’m not medically trained. I’m a basic first aider, but I thought was he going to die on me. He was really crying and just anxious, he didn’t know what was happening and fading in and out of consciousness.”

Ambulance service chiefs have now launched an investigation.

Mr Mallett-Lawson says he first called 999 at 1.20pm on Tuesday, after his partner collapsed, complaining of pains in his back and sides.

But he says the ambulance arrived at the couple’s house at 2.38pm, after three further calls to the emergency number.

Mr Lawson was taken to Blackpool Victoria Hospital, but returned home that evening.

He said: “It’s all a little bit fuzzy.

“I was in lots and lots of pain down my sides and in the middle of my back, really excruciating pain.

“Luckily for me it wasn’t a heart attack or anything life-threatening, but I didn’t know that and they didn’t know that.

“If it was it could’ve been a lot worse, it’s quite upsetting and disturbing.”

North West Ambulance Service says it will now investigate the incident.

A spokesperson for the North West Ambulance Service said: “We understand that waiting for an ambulance can be distressing for the 
patient and their family, and we apologise if the family are not happy with the service received.
“We have received a complaint from a member of the patient’s family, and are currently investigating the incident.
“We will share the findings with the patient’s relative once concluded.”