'Patient experience' at Blackpool Victoria Hospital has improved according to new survey

Patient experience at Blackpool Victoria Hospital has improved in most areas according to a new survey.
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The latest National Adult Inpatient survey, published by the Care Quality Commission, looks at the experiences of people who were discharged from an NHS acute hospital after spending at least one night in hospital during July 2019.

Overall, 8.1 out of 10 respondents said they had a very good experience whilst being cared for by Blackpool’s NHS Trust with improvements noted in several areas.

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Compared with the 2018 survey, the trust ranked higher for eight of the 12 areas and the same for the other four.

Patient experience has improved at the Vic according to a new surveyPatient experience has improved at the Vic according to a new survey
Patient experience has improved at the Vic according to a new survey

Areas where the trust performed better include patients having confidence and trust in doctors and other clinical staff .

Patients were also found to have felt they were given reasons for being moved in hospitals in a way they could understandand were found to have understood the next steps of their care after leaving hospital. They also felt staff did everything they could to control their pain.

The trust’s results are based on the responses of 524 inpatients who were cared for in July 2019 and had a stay of at least one night at Blackpool Victoria or Clifton Hospital. The response rate to the survey was 44 per cent..

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Eleanor Walsh, head of patient experience at the trust, said: “Patient feedback like this is essential for us to identify any gaps in our services and implement changes that will improve the quality of care and patient safety.

“Colleagues and our volunteers should be proud of the improvements they have made and recognise this as a solid foundation in providing even better patient experience in the future.”

Peter Murphy, one of the trust’s directors, added: “We recognise that there are areas for improvement but these results help to show us that we are on the right path in the majority of areas. I’d like to thank all those that took the time to feedback on their experiences, and our multi-disciplinary teams across all adult inpatient services for all their hard work in achieving this for patients and families.”