Coast care home found to be failing basic standards

Stockdove House in Cleveleys
Stockdove House in Cleveleys
Share this article
Have your say

A Fylde coast care home is failing standards in ensuring its building is safe for staff and residents, government inspectors say.

Inspectors for the Care Quality Commission (CQC) have taken enforcement action after finding Stockdove House in Cleveleys did not have an effective system in place to assess and monitor the service it was providing.

A report released by the CQC highlights concerns about the temperature of radiators left unguarded throughout the home, on Stockdove Way.

Inspectors also said they found the home’s recruitment and selection processes ineffective, which directly impacted its residents.

In their report, the inspectors said the concerns about Stockdove’s recruitment practices were raised during the home’s last inspection in April last year.

Inspectors added boards for radiator guards had been bought since the last inspection, but they had not been fitted.

The report says: “The toilets and bathrooms, the dining room and seven bedrooms had unguarded radiators.

“The registered manager told us that in her opinion, several of the radiators were low risk to people as chairs were placed in front of them.”

It adds in some rooms radiators were off for a period of time, leaving them feeling cold.

Health and safety risk assessments were also not being carried out for the home.

The report says: “Although other areas of the home were safe and suitable, the lack of risk assessments compromised this.”

Because of the lack of risk assessments the home has been referred to the local authority’s environmental health department.

The CQC also found during the inspection the provider or registered manager did not know the employment history of staff, though managers said policies were being updated.

The inspectors said: “Checks had not always been made of satisfactory conduct, or why a person’s employment had ended, where people had previously been employed in working with vulnerable adults or children.”

The report says staff would have an informal interview, but there was no written evidence of interviews being carried out or how decisions were made for appointing or not appointing potential staff.

The inspectors said there had been some improvement since their last visit, but more needed to be done.

It will be investigated again at another unannounced inspection.

The CQC has taken enforcement action against Stockdove for not having an effective system in place to assess and monitor the service it was providing with audits and checks, and for not supporting staff with adequate training.

The enforcement action was started in April, and because some improvements had been made it was extended to the end of the month.

The home has until January 31 to prove to the CQC it has improved.

Stockdove’s manager declined to comment.

Follow us on twitter @The_Gazette and like our page on facebook to keep up with all the latest news.