Tram users are a happy bunch

Transport Focus’ latest passenger survey revealed satisfaction has risen to 92 per cent, from 5,000 responses from Blackpool, Greater Manchester, the West Midlands, Nottingham, Sheffield and Edinburgh.

David Sidebottom, Transport Focus passenger director, said: “It’s great to see tram passenger satisfaction riding high once again.

“This is despite lots of engineering work to expand, improve and renew existing tram systems.

“It is vital that operators and authorities now use these results to improve the passenger experience even further.”

Key findings include:

Across all six tram networks, overall satisfaction with the journey has increased since 2014, from 90 to 92 per cent.

The number of passengers saying they were ‘very satisfied’ with their journey has increased, from 53 per cent in 2014 to 57 per cent in 2015.

Passengers’ rating of value for money of their journey across the networks has seen improvement, now at 69 per cent (61 per cent in 2014).

While overall satisfaction was high, 36 per cent suggested improvements. These mostly concerned overcrowding and being able to get a seat.