A mother and daughter who fell victim to an apparent eBay scam today told of their joy after another firm stepped in to offer tickets to see singing star Michael Bublé perform this weekend.
Shilane McDonnell spent £175 on tickets for her and her daughter Micha McGawley, 18, to see the Canadian crooner at the O2 Arena in London through eBay in November.
But the tickets have still not arrived and the seller’s account has been closed down.
The Gazette’s story on Saturday was picked up by ticket website Viagogo, which has now offered Miss McDonnell, of Newton Place, Normoss, replacement tickets.
The 44-year-old said: “We can finally get excited after all this stress. Thank you so much to The Gazette and Viagogo.”
Steve Roestspokesman for Viagogo said: “We were sorry to hear about Miss McDonnell’s experience and as a gesture of goodwill we have offered to replace her tickets for Michael Bublé’s concert this Sunday to make sure she doesn’t miss out on seeing the show.”
The company offered safety tips for anyone buying tickets online.
Buyers should be sure the site offers a guarantee, check to see whether the company features on a review site and find out if it has been endorsed by events or recognisable brands.
They can search major news publications to find out if the company has been written about positively and has a good reputation. If there is no record of the company, Viagogo advises caution.
Fraudsters will offer tickets at eye-catching prices to entice people to buy them, and ticket hunters should never buy from a source that doesn’t give clear instructions, terms and conditions.