BACK in November 2009 I was one of many older people – mostly satisfied with the old but effective analogue TV system – forced to go digital in the North West.
As a pensioner I signed up for switch-over support run by EAGA, which had overseen the Warm Front central heating scheme.
EAGA’S involvement left me cold as they had proved about as effective as a chocolate fireguard when my central heating system failed due poor installation – by a company which later went into administration.
An inspector’s report revealed a catalogue of errors.
I’m 76 and have heart and kidney failure. This means I not only need to stay warm but stay in a lot. My TV offers some quality of life.
Under the switch over scheme I paid for a top of the range freeview digital TV recorder. It had to be replaced three times in the first year.
I’ve spent four days ill in bed hoping my favourite programmes have been recorded and emerged to find the box has failed completely. I’ve rebooted it, reset it, disconnected it but it’s defunct. As defunct as the manufacturing company’s customer support service. It seems the company went into administration in June – less than three years after having business handed to them on a plate as a switch over authorised supplier.
I’ve found a string of similar complaints online from other users. The Government took a system which wasn’t broken and made us buy into one that apparently is. I’ll be left to pick up the bill.
WE are always being told how important common courtesy is and, to be honest, good manners from supermarket check out staff should be guaranteed.
My wife and I called in to a family-owned chain – not some multi-national concern – which would clearly benefit from a few mystery shopping exercises.
Bosses might then discover that their front line faces are not as friendly and welcoming as the training manuals would have them be.
As our goods moved along the conveyor belt to reach the cashier he gave us a stare and without a word of greeting or explanation stood up and a female colleague arrived to take over the shift.
He was a mature employee, probably a bank manager or the like in a previous career, and the polite thing would have been words to the effect that there would be a short delay.
Even “Well, that’s me finished for the day” would have helped.
Perhaps the young girl taking her seat and logging on to the machine would show a few more manners. No such luck, she merely looked up at both of us and uttered that immortal line in a toneless voice: “Do you need a bag?”
(NAME AND ADDRESS SUPPLIED)
I WAS saddened to read about the vandalism of boats on Stanley Park lake (Gazette August 3).
The operators should be complimented on their efforts to improve the facilities at the park – but this is all the thanks they get. Hopefully the police will catch whoever did this.
It’s another depressing indictment of society today.
(NAME AND ADDRESS SUPPLIED)
I AM a non-smoker and anything that discourages the disgusting habit has to be applauded.
But standing in a supermarket queue shared by customers services, lottery and tobacco, I had to smile even though there was a long delay.
An old chap at the front was buying cigarettes for a friend and he could not remember the brand. The assistant refused to open the sliding doors on the shelves to let him see for himself but instead fired off questions. It was like watching a TV game show.
They eventually established the colour of the packaging and the packet was whisked out of the cupboard like a precious gift.
Does the Government really expect such cloak and dagger retailing to cure anyone’s craving?