Wyre making best use of technology

Coun Peter Gibson

Coun Peter Gibson

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A website which allows residents to report issues such as fly-tipping and dog fouling has won a top award.

Wyre Council picked up the accolade in recognition of its online presence. It was named Technology Innovator of the Year in the KANA Customer Awards 2014.

KANA provides customer service technology which is used by the council to manage contact from residents, recording all phone calls, emails, online forms and face-to-face visits and subsequent actions.

Officers are then able to pick these reports up on 
mobile devices and respond immediately, and Wyre is one of only a handful of 
local authorities in the country that maps them all online, showing where incidents are already being dealt with.

Council leader Coun 
Peter Gibson said: “This award demonstrates that we are continually striving to improve services for residents. There are now more ways than ever to contact Wyre and getting in touch via the website is increasingly popular, as it is quick and easy to do. Although online contact is the most cost effective way to operate, development of the website is not at the expense of traditional channels, it just means residents have more choice.”

The prize includes a training package, and Wyre’s story will be showcased as best practice.

Residents can report incidents at wyre.gov.uk.