Watchdog hits out at homes

Mariners Court Care Home, Laidleys Walk, Fleetwood. Picture: Google.
Mariners Court Care Home, Laidleys Walk, Fleetwood. Picture: Google.
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Two Wyre care providers have been told to improve after being inspected by the health watchdog.

The Mariners Court Care Home, in Fleetwood, and Briars Homecare Services, which offers support for people living in their own homes, were rated “requires improvement” by the Care Quality Commission (CQC).

Bosses at Century Healthcare, which runs the Mariners Court, on Laidleys Walk, (pictured above) welcomed the feedback and said all the required changes have already been made.

Inspectors, who visited over two days in January, said the care home fell below the required standards in three of five categories.

The home, which cares for people with dementia or physical disabilities, was ranked “good” in the other two, which looked at how
effective and caring the
service is.

It follows the introduction of new “tougher” inspections by the watchdog.

Jeremy Heney, owner of Century Healthcare, said: “I am quite happy to work with the CQC and we have taken on board everything they have said.

“By the time the report was produced we had already made the changes we needed to.

“We have had a lot of positive feedback from clients and relatives. It is a well-established home that has been here a long time.”

The report said some incidents at the home were not being properly reported or acted on.

Investigators asked bosses at the home to explain what action they will take to ensure residents are kept safe and health risks are properly monitored.

A separate report on the Thornton-based Briars Homecare Services was published on the same day.

It found bosses had acted appropriately on issues raised at a previous inspection, in September 2014.

However, the investigators’ report found the service “requires improvement” in two areas.

It said: “Certain aspects of the service were not safe.

“We received mixed comments from people who uses the service and relatives as to if people felt safe.

“The main reason given for feeling uncomfortable was the number of different care staff that visited them.”

The report recommended bosses do more to ensure staff are trained to assess people’s mental capacity.

Debbie Westhead, the CQC’s deputy chief inspector for adult social care in the North, said: “People are entitled to services which provide safe, effective, compassionate and high quality care. If that is what we find on inspection - we give the service a rating of good, or outstanding.

“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue.

“We will return in due course to check that they have made the required improvements.”

Briars Homecare Services declined to comment on the latest report.