A Blackpool medical centre has been given the highest possible rating following its inspection by the health watchdog.
Waterloo Medical Practice was rated as “outstanding” by the Care Quality Commission (CQC). The GP surgery, on Waterloo Road, received a glowing report following its inspection in July.
There were a number of excellent examples of the surgery working with people living in vulnerable circumstances, providing regular health checks, offering both longer and short notice appointments and providing support to carers
It got the top rating in three of the five inspection categories – effectiveness, responsiveness and well led – and was classed as “good” for safety and caring.
The report highlights a number of areas of outstanding practice including:
• The practice’s sexual health programme reached all areas of the local population – even those not registered with the practice.
• The practice regularly supported GP trainees who were in need of extension to their training.
• The practice offered a referral to a family nurse practitioner to all teenage mothers to support them through their pregnancy and first year of their child’s life.
• The practice achieved the Navajo Kite Mark for being Lesbian, Gay, Bisexual and Transgender friendly.
Sue McMillan, CQC deputy chief inspector of general practice in the North, said: “In areas of deprivation and difficult-to-get-to groups, Waterloo succeeds. Patients had confidence in the staff and the doctors who cared for and treated them.
“There were a number of excellent examples of the surgery working with people living in vulnerable circumstances, providing regular health checks, offering both longer and short notice appointments and providing support to carers.
“This is an excellent practice that faces many challenges, situated in the second most densely populated area outside of London.
“The GP partners have demonstrated enthusiasm and commitment in their discussions with the CQC team during the inspection and they had a detailed insight into the different needs and vulnerabilities of their local communities.”