Hospital care gets the OK – but could do with a tonic...

Blackpool Victoria Hospital scored well. Below: Marie Thompson, director of nursing.

Blackpool Victoria Hospital scored well. Below: Marie Thompson, director of nursing.

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The majority of patients are happy with their care at the Fylde coast’s hospitals – but some aspects could be better, a survey has found.

Overall the findings from the 2012 Inpatient Survey, published by the Care Quality Commission, show Blackpool Teaching Hospitals NHS Foundation Trust has made improvements in most areas and is the same standard as other hospitals across the country.

Marie Thompson, director of nursing

Marie Thompson, director of nursing

Some 426 adult inpatients who had at least one overnight stay during August 2012 were asked questions about their treatment.

The trust scored 7.8 out of 10 for people feeling they had a “good experience” and 98 per cent were satisfied with availability of hand gels for use in the hospitals.

There was an increase, up three per cent, to 86 per cent, with patients pleased with the length of time they were on the waiting list and 87 per cent felt staff were responsive in answering questions. But there were some areas of improvement needed, for example communication and in A&E such as being given enough information and enough privacy.

Marie Thompson, director of nursing and quality, said: “We are pleased with the results, which show our inpatient departments are performing at the same standard as other hospitals.

There is room for improvement and the trust has taken considerable steps over the last 12 months.”

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