Bosses at Blackpool Victoria Hospital have proved themselves ahead of the game – by already doing what has been recommended by the Government.
This week health secretary Jeremy Hunt announced he was investing in more nurses nationally, but it would mean hospitals would have to be more open with their staff numbers and face more rigorous inspections.
But Marie Thompson, director of nursing at Blackpool Teaching Hospitals NHS Foundation Trust, says The Vic is already “well underway” with a number of the measures as part of the Keogh action plan.
She said: “The Trust board agreed earlier this year to invest heavily to enhance our ward staffing levels, which is seeing positive recruitment figures both locally and internationally.
“The Trust has also recently reviewed its complaints process so that all concerns and complaints are handled even more openly and in collaboration with the patients, and their representatives.
“We are also working hard to encourage more positive and negative feedback about the Trust for continuous service improvement, by conducting weekly local surveys with patients in our hospitals, promoting the Friends and Family Test across all areas and launching a patient experience website which allows patients, their relatives, carers and members of the public to see exactly how the Trust is doing and rate our services.”