Heart patient left waiting at unit

Blackpool Victoria Hospital
Blackpool Victoria Hospital
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Hospital chiefs have apologised to a pensioner who was left waiting more than an hour for a heart procedure scheduled for 6am.

Wilfred Houghton, 82, was due to have his pace maker looked at by surgeons at the Lancashire Cardiac Unit at Blackpool Victoria Hospital and had an appointment booked for 8am.

But nurses contacted him asking him to come in two hours earlier because of a shortage of anaesthesiologists.

When he arrived, there was no-one on the admin desk to book him in and he was left waiting outside the unit until 7.20am.

Mr Houghton, of Harrogate Road, St Annes, said: “The place was locked up, there was nowhere to go. There was no access to the care centre at all.

“I was a little bit distraught.”

The hospital’s cardiology directorate manager, Jane Meek said: “We are sorry to hear of the inconvenience caused to one of our patients.

“Unfortunately it appears that Mr Houghton attended the main reception desk in the Outpatient Department instead of the Day Case Unit which is open at that time to receive patients.

“We would like to apologise to him for the upset this has caused and we are reviewing all documentation and communication processes.”

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