A Blackpool care home has been fined £1,250 for failing to properly report resident’s injuries and allegations of verbal abuse.
The owners of Red Oak Care Home, on St Annes Road, South Shore, were given a fixed penalty notice by the Care Quality Commission (CQC) for failing to meet national standards.
Government inspectors visited the home – run by Elder Care (North West)– three times in November.
They found the CQC had not been informed when two residents had been injured following falls and when a resident’s family member alleged their relative had been abused.
A CQC report, published last week, said that in April last year a resident had fallen at the home and was taken to hospital.
The same happened to another resident more recently.
In the report the inspectors said: “The injuries sustained by these two residents are defined as serious injuries.
“Our system showed the Commission had not been notified of these incidents.”
The morning of their visit, the inspectors say they were informed concerns had been raised about the care and wellbeing of one of the residents.
The report states: “During our visit we learned a family member had twice spoken with staff and made allegations their relative had been subjected to abuse at the home.”
Again, the Commission was not notified, as is required by regulation.
The allegation was that a member of staff had verbally abused the resident.
The report added: “We were told that a staff member had been spoken to about how she communicated with residents.”
It said the manager confirmed the matter had been dealt with as an informal complaint and the incident recorded, but the report had been destroyed.
The report says the home’s records were not maintained.
The CQC has asked the home to provide a report on how it will meet essential standards in care and welfare of people who use the service, safeguarding people from abuse, assessing and monitoring the quality of the service provision, complaints and records.
The manager of Red Oak Care Home declined to comment when approached by The Gazette.