Recruitment drive for network firm

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Openreach, BT’s local network business, has completed another major recruitment drive in Lancashire to improve customer service.

The latest recruitment has included the hiring of 84 engineers and 22 apprentices in the North West to help install new lines and fix faults more quickly.

Twenty eight of these are based in Lancashire.

The new recruits are also working on rolling out fibre broadband to more households and businesses in the region, with nearly three million already having access to the high speed technology.

Areas in Lancashire where the latest Openreach recruits are based include Burnley, Blackburn, Chorley, Preston, Ribbleton and Skelmersdale. They are part of a nationwide initiative, which has seen Openreach employ 5,000 engineers and more than 700 apprentices across the UK in the last three years.

Openreach publishes regular customer service performance data on its website, showing how it delivers against a range of service targets, including standards set by the regulator, Ofcom.

It has been meeting or exceeding all 60 of Ofcom’s service standards with the latest results showing that 84 per cent of faults are fixed within two working days and 93 per cent of new lines are installed on time. As these measures become tougher each year, the new recruits will help the company continue improving service levels.

Mike Blackburn, BT regional director for the North West, said: “This latest recruitment represents another major investment by BT in the North West as a leading employer and provider of essential services.

“New recruits are now embarking on exciting careers in a fast-moving industry.”