‘Mobile giant was no match for me!’

Pensioner Joyce Bell with the bills she claims should never have been sent to her by Talk Talk.
Pensioner Joyce Bell with the bills she claims should never have been sent to her by Talk Talk.
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A plucky pensioner has taken on Goliath and won – saving herself hundreds of pounds.

Defiant Joyce Bell, of Hodgson Road, North Shore, refused to pay phone giant Talk Talk when she was billed £262.52 for a contract she claims she knew nothing about.

The company, which has now wiped the charges, claimed they had entered into a verbal contract with Mrs Bell, but she took it upon herself to question the charges.

She said: “I was really shocked when I looked at the bill.

“It was a big letter with ‘urgent’ on the front and I had no idea about the contract.

“As far as I know I didn’t have a contract and don’t remember signing it and giving it back.

“It’s quite a serious thing for a town which has a lot of elderly people in it and they are not playing fair.

“People should be aware of their bills.”

Mrs Bell sought the help of Blackpool Council’s Trading Standards team who investigated the complaint and found there was no concrete evidence of a contract.

Coun Gillian Campbell, cabinet member for Public Protection, said: “The Council’s public protection team is here to fight the corner of local consumers and I’m pleased that, yet again, we have been able to get a successful result.

“This is another example of how our dedicated officers work hard to protect the public from unwittingly parting with their hard earned cash.”

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What Talk Talk said

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The Gazette contacted Talk Talk for a response.
A spokesman said: “We are sorry it was not clear when Mrs Bell upgraded her package to include TV she was entering a new contract. 
“We have cancelled the contract and waived all charges.”

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