CUSTOMERS of a furniture store which closed its doors owing cash and goods have hit a stalemate after trying for weeks to get their money back.
As reported in The Gazette, bailiffs cleared out Lancashire Living on Preston Road, Lytham, on November 8.
But owner Steven Collinge vowed to honour outstanding orders either by sorting deliveries of goods or by giving a full refund.
But customers who were promised their money weeks ago are still waiting to be reimbursed.
Sandra Royale, bought a washing machine and dishwasher from Lancashire Living in August.
While other furniture items she’d bought were delivered as planed, Mrs Royale, of St David’s Road North, St Annes, was told her white goods were not in stock.
After a few weeks of being told they were not available, Mrs Royale, 55, demanded a refund, which never materialised.
She has been emailing Mr Collinge for updates on her refund, and on November 14 he e-mailed to say the money would be paid back within seven days.
But 20 days later, she still has seen no sign of it.
Mrs Royale told The Gazette: “Nothing has happened at all.
“Whenever I spoke to him before he was always about to put the money into my bank account, or he’d just done it but it wasn’t showing in the bank yet. I’ve always given him the benefit of the doubt and I’m getting no where, just left struggling to do all of my washing by hand.
“He has taken people’s money, and not honoured the promise he made to repay them.”
Another unhappy customer of Lancashire Living wrote on the former shop’s website yesterday: “I am still waiting for a refund which was promised weeks and weeks ago.
“They do not return phone calls. If I don’t hear from them soon I will take the matter to the small claims court.”
Mr Collinge was unavailable for comment despite numerous calls to him.
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