Asking questions builds in quality

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TEN years of customer surveys have helped make a Blackpool builder one of the best in its field.

Bosses at Parkinsons revealed their constant quality checks with customers have helped significantly increase their quality of work over the past decade.

Speaking at a supplier day held in one of the firm’s most recent projects – the impressive new stand at Fleetwood Town Football Club – commercial director Colin Oakley said: “Our key performance indicators have shown that in 2001, 15 per cent of customers were very satisfied with our work. That figure is now more than 70 per cent.

“We know we must always be improving to remain a preferred bidder with our customers.

“At present, 45 per cent of our turnover is created here on the Fylde coast.”

Every customer is surveyed on the work the firm carries out.

The Parkside Stand is one of three recent projects the company has undertaken in Fleetwood, of which many of the attendees at the event helped to create.

The important local event was aimed to provide more than 45 local companies with a brief overview of what projects the company is currently undertaking, projects in the pipeline and how companies can collaborate to help each other and consequently move forward within the industry.

Ray Eyre, managing director of the Mowbray Drive-based builder, said the event proved a great success and added : “The aim of the day is to forge strong relationships with suppliers and understanding each others’ needs.

“It’s important we have the same principles. The quality that we deliver is 70 per cent delivered through our suppliers.”